Frequently asked questions

You can find what you are looking for easily and in many ways! Discover products through our categories, write the product you are looking for in the "Search" box or click the photo icon to find the product from an image you have found on the internet.

Choose the correct size for each product, click on it and then click the "Add to Cart" button. After all the products you have chosen have been added to your cart, click on its icon in the upper right part of the page to proceed with the entry. The steps you will need to follow as soon as you click on the Cart are as follows:
Step 1. Choose a delivery method
Step 2. Fill in your details as well as the address or pick-up point you want
Step 3. Choose a payment method and fill in the field "Do you have a return or discount coupon?" if you have any of these in your possession.
Step 4. Click on the "COMPLETE WITH SAFETY" button to register your order and check the email you entered to find your order confirmation email.

What is GoX?

GoX is the new rewards programme from Cosmos Sport Group that gives you cash back on every purchase! Forget about points—now you earn cashback that you can redeem on your next purchases, either online or in-store. With a single account, you have access to over 30,000 products and unique experiences across all of the group's brands.

How can I cancel my order?

You can cancel your order as long as the cancellation option remains available for that specific order.

If you have an account at Rundome

Log in to your account.
Navigate to Order History.
Select the order you want to cancel.
Click Cancel Order.
Select the reason for cancellation.
Click Cancel My Order.

Once the process is complete, your order will be successfully cancelled.

Via your order confirmation email You can cancel your order directly from the confirmation email you received. At the bottom of the email, you'll find the “Need help?” section with the option “Cancel your order”. Open your order confirmation email. Scroll to the bottom of the email. Select “Cancel your order”. You'll be redirected to our website, where you simply need to confirm the cancellation. The process is quick & doesn't require you to log in to your account.

If you placed your order as a Guest

You can submit a cancellation request through the page Order Cancellation | Rundome .

You will need to provide:

Your order number.
The email address you used when placing the order.

Then:

Select the reason for cancellation.
Click Cancel My Order.

Your request will be registered automatically.

How will I know the cancellation is complete?

Upon successful cancellation of your order:

You will receive a cancellation confirmation email.
Your order will appear as Cancelled in Order Tracking and in Order History.

How can I pick up at a courier store?

You can choose pickup at one of the 250+ Geniki Taxidromiki offices to pick up whenever it suits you. By selecting in the basket "Stores & BOX NOW or Pickup Points" and filling in the ZIP code of your area, choose the Geniki Taxidromiki office that serves you, from the list that appears.

Where? You will find a Geniki Taxidromiki office throughout Greece.
When? From the moment you are informed about the dispatch of your order by us, its delivery will be completed in 1-3 working days*
How? Both we and Geniki Taxidromiki will inform you by message so that you can receive your order, up to 3 working days after you are informed of its arrival.

*The above times may change due to unpredictable factors (inaccessible areas, weather conditions, etc.) or during periods of high demand.

How can I pay for my order?

Online

On our site you will find many payment methods to choose the one that suits you.

- - Cash on delivery:you pay for your order, upon receipt, with cash to the courier. Depending on the courier/receipt method, it is also possible to pay via POS.
  - Credit/Debit card:you can use Master Card, Visa and Visa Electron cards as well as prepaid cards.
  - Google/Apple Pay:use the service easily, with just a few clicks.
  - Instalments via credit card: for online purchases with prepayment via credit card there is the possibility of 2 to 6 interest-free installments for all orders with a total value of products of €50 or more.
  - Klarna:you can choose Klarna for purchases from €35 to €1500 in 3 interest-free payments, so you can spread the cost of the purchase over time. The first payment is made when the order is processed and the remaining 2 payments are automatically received every 30 days from the bank account, credit or debit card of your choice.
  - Viva Payment Link:pay securely online via card for your phone order. We give you a special link, which automatically takes you to the Viva Payment Linkpayment environment, you fill in your details and the transaction is completed. For telephone purchases with prepayment via credit card thanks to the Viva Payment Linkservice, there is the possibility of 2 to 6 interest-free installments for all orders with a total product value of €50 or more.

Physical stores

You can pay for your purchases or orders in our physical stores in the following ways.

- - - Cash:you pay with cash at the store cashier.
    - Credit/Debit card:you can use Master Card, Visa and Visa Electron cards as well as prepaid cards, at the checkout POS.
    - Instalments via credit card:for physical purchases with prepayment via credit card, there is the possibility of 2 to 6 interest-free installments for all orders with a total product value of €50 or more.

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Frequently asked questions

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